What photography equipment do you use?

We are equipped with top-tier, full-frame cameras boasting over 40 megapixels, ensuring professional-quality images. Our gear includes a variety of high-performance lenses with constant aperture, and we have a full range of professional lighting and studio equipment to suit any scene.

How far are you willing to travel?

We frequently work on professional photography projects across Dorset and regularly serve clients throughout Hampshire, Wiltshire, Somerset, London, and beyond—even internationally.

For properties within the “BH” postcode area of Dorset, travel is free.

For locations outside the “BH” postcode but within Dorset, a travel fee of £5 will be applied.

Properties outside Dorset will incur a travel fee starting at £10.

What file types and sizes do you provide?

Photography files are delivered via an online album in JPEG format. If you need different file types, just let us know.

Video files are provided in HD .mov format with a 16:9 landscape crop. If you prefer a portrait aspect ratio, please inform us in advance.

Floorplans are delivered in JPEG format, but can also be provided as PNG or PDF.

Inspection reports are sent as PDFs.

EPCs are lodged to the official .GOV register: https://www.gov.uk/find-energy-certificate

When will I receive my content?

Our goal is to deliver all content within 48 hours of your booking, Photo+ members can benefit from 24 hours. During peak times, delivery may take up to 7 days.

For larger properties or multiple orders, editing may take up to 7 days.

Can we use your images freely?

As our client, you have full rights to use the images for any personal or commercial marketing purposes. However, the images should not be shared with third parties or sold for profit without our written consent. We retain copyright ownership of all images.

Will you style the property before the shoot?

We can make minor adjustments if needed, but the property should be clean, tidy, and styled appropriately when we arrive. For premium properties, we advise a visit beforehand to assess the space and requirements. We can also arrange for a stylist to enhance the space on the day, which is highly recommended for luxury properties.

Please Note: Cleaning is NOT part of our service. Properties should be clean and tidy before our arrival.
We recommend checking out our Staging Guide on how to prepare your home for photos.

Will you retouch the property images?

While we can make minor edits, we do not remove environmental elements like lamp posts, telegraph poles, or power lines, as our goal is to provide an accurate representation of the property. If there are marks or stains on the property, we can attempt to remove them in post-processing, but ideally, these should be addressed before the shoot. The way the property is presented in person is how it will appear in the photos.

What if the weather is bad on the day of the shoot?

If the weather is unfavourable on the day of your shoot, we are happy to reschedule to the next available date. As experienced property photographers, we will edit your images to ensure they are bright and appealing, even on gloomy days. We can replace overcast skies if necessary, but for heavy rain, rescheduling might be the best option for exterior shots. Before cancelling, it’s best to get in touch with us.

Do you offer drone photography?

Yes, we are fully qualified through the CAA to conduct commercial drone photography, subject to weather conditions and location suitability.

Are you EPC accredited?

Yes, as qualified Domestic Energy Assessors and members of Elmhurst’s government-approved DEA accreditation scheme, we are fully accredited to submit and lodge legally valid EPCs for residential properties in the UK.