Let's get on the same page: Our Terms
1. Get Your Property Looking Its Best!
We're all about capturing your property's charm with a bit of artistic flair! You'll get high-quality content that looks fantastic online and in print. Our talented team will professionally edit everything to make it shine, while keeping our signature style.
To make sure you're happy, we include one free full revision with every order. This covers little tweaks like adjusting colours, cropping, music in videos, and even swapping out skies. Plus, if we captured some extra great shots, we can include up to three more images for free!
Need more changes or extra images beyond that? No problem! Each additional image is just £5. If we need to pop back for another visit, that'll be considered a new booking with our standard fees. You can expect your awesome final digital goodies within 7 days of your appointment.
2. Easy Payment Options:
For Our Regulars (Client Portal Members): We'll send you an invoice around the 23rd or 24th of each month, and it's due by the end of the month or the date on the invoice. You can pay easily via bank transfer (details on the invoice), credit/debit card (just click the payment link we provide), or even over the phone for amounts under £2,000 – just give us a ring on 01202 030939. Once you pay, it's all sorted and final.
For New Friends & Other Folks (New Clients, Vendors, Tenants, Landlords, etc.): To lock in your appointment, we just need the full payment within 48 hours of booking. You can pay online via the invoice, the email link we send, or by calling us on 01202 030939. If we don't receive the full amount within that time, we may have to release your slot. In some cases, we can take a £50 non-refundable deposit upfront, with the rest due on the day of the appointment. If we can't collect the final payment when we're there, we won't be able to hand over the final products.
Just so you know, all payments are processed right away and are final, so any payments made are non-refundable. These payment terms apply to everyone booking with us now and in the future, unless we've agreed something different in writing.
3. Changing Plans? Here's the Lowdown on Cancellations & Refunds:
Refunds: We handle refunds on a case-by-case basis, so just drop us an email at hello@propertyphotographygroup.com within 14 days of when your order was completed and tell us what's up. If we approve a refund, we'll get it back to you within 30 days.
Late Payments: We know things can get overlooked, but if an invoice is 7 days late, we'll add a small £25 fee. If it's 30 days late, it'll be another £50. If payment isn't received within 60 days, we might have to put a hold on future services and even take legal steps to recover the balance, which could include court and legal fees. Let's try to avoid that!
Cancellations (Our Portal Members): You can easily reschedule or cancel your appointment for free anytime up to the day before! If something comes up on the day itself and you give us more than an hour's notice, we just ask for a £50 cancellation or rescheduling fee. For those super last-minute cancellations (within the hour) or if you don't make it, the full appointment cost will apply, and any future bookings will be treated as new.
Cancellations (New Clients, Vendors, Tenants & Landlords): If you need to cancel your appointment before the day it's scheduled, we'll refund you, just keeping a £50 non-refundable deposit. Alternatively you’re welcome to reschedule for free before that day. For cancellations or rescheduling on the actual day of your appointment, the full amount is non-refundable, and there's a £50 fee to reschedule.
4. Where We Travel:
Good news! Travel within Dorset is on us – it's free! For properties outside of Dorset, there's a minimum £10 travel fee. Any travel costs will be included in your booking price or we'll give you a quote beforehand. We might even waive travel costs sometimes – just depends!
5. Who Owns the Awesome Content?
Just so we're clear, Property Photography Group keeps the ownership of all the creative stuff we produce. This includes copyrights, ideas, and the final products. Ownership does not transfer to you.
6. How You Can Use Our Content:
Our Direct Clients: As our direct client (Business or individual booking with us direct), you receive a non-exclusive, ongoing license to use the content for all your commercial or personal purposes. This includes online listings, print materials, property promotions, and anything else related to your business or person.
Vendors, Tenants, Landlords: If another party (Vendor, Tenant, or Landlord) wants to use the content independently from their Estate Agent or our Direct Client, for their own personal purposes, they'll need to purchase a separate, non-exclusive license for a one-time fee of £75.00. This applies even if they contributed to the original payment, as this license grants them their own distinct usage rights.
Commercial Third Party: If another commercial party is involved, like another Estate Agent, and they wish to use the content for their commercial purposes, they'll need to purchase a separate, non-exclusive license for a one-time fee of £100.00. This license grants them their own commercial usage rights.
Under no circumstances can any client or third party sell our content for profit.
We reserve the right to withdraw any licenses at any time with no refunds given.
7. Keeping Your Files Safe:
You can download your digital goodies (except virtual tours) through Dropbox or a link we'll send. If you're a regular client with portal access, we keep your orders for up to 6 months (or 12 months if you're a Photo+ member). For new clients and third-party orders, we keep them for 30 days. After these times, we can't guarantee we'll still have your files. Virtual tours stay active for 3 months, but you can ask for an extension (with an extra fee).
We may keep some of your awesome content to show off our work!
Data Protection:
1. Introduction
Property Photography Group ("we," "us," or "our") is committed to protecting the privacy of your personal data. This privacy notice explains how we collect, use, and share your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What Personal Data We Collect
We may collect the following types of personal data:
Identity Data: Name, title, job title, company name.
Contact Data: Address, email address, telephone number.
Business Data: Information about your business, such as the type of property you manage or own.
Technical Data: IP address, browser type and version, operating system, referring website, pages viewed on our website.
Marketing Data: Preferences for receiving marketing communications from us.
Financial Data: Payment information.
Image Data: Photographs or visual content of properties.
Other Data: Any other data you provide to us.
3. How We Use Your Personal Data
We may use your personal data for the following purposes:
Providing Services: To provide you with the media services you have requested.
Communication: To communicate with you about your account, orders, or inquiries.
Marketing: To send you marketing communications about our services.
Legal Compliance: To comply with applicable laws and regulations.
Improving Services: To improve our website and services.
Business Operations: To manage our business operations, including accounting and administration.
4. Our Legal Basis for Processing Your Personal Data
Our legal basis for processing your personal data depends on the purpose of the processing. We may process your data based on:
Services: When processing is necessary for the performance of our services with you
Contract: When processing is necessary for the performance of a contract with you.
Consent: When you have given us your consent to process your data for a specific purpose (e.g., marketing). You have the right to withdraw your consent at any time.
Legal Obligation: When we are required to process your data to comply with a legal obligation.
Legitimate Interests: When we have a legitimate interest in processing your data (e.g., improving our services), and your interests and fundamental rights do not override our interests.
5. Sharing Your Personal Data
We may share your personal data with the following categories of third parties:
Service Providers: Companies that provide services to us, such as cloud storage, payment processing, and marketing platforms. We ensure these providers have appropriate data protection measures in place.
Legal Authorities: When required by law, we may disclose your data to legal authorities.
Business Partners: We may share your data with our business partners who offer services that may be of interest to you or business partners we work with directly that assist us in offering our services to you.
6. Data Retention
We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including any legal or regulatory requirements. We have a data retention policy that details specific retention periods for different types of data.
7. Your Rights
You have the following rights regarding your personal data:
Access: You can request access to your personal data.
Rectification: You can request that we correct any inaccurate or incomplete data.
Erasure: You can request that we delete your data under certain circumstances.
Restriction of Processing: You can request that we restrict the processing of your data under certain circumstances.
Data Portability: You can request to receive your data in a portable format.
Objection: You can object to the processing of your data under certain circumstances.
Withdrawal of Consent: You can withdraw your consent at any time.
8. Contact Us
If you have any questions about this privacy notice or how we process your personal data, please contact us
9. Changes to this Privacy Notice
We may update this privacy notice from time to time.
