Our Terms & Conditions:
1. Revisions
We provide high-quality photographic content for online and print use. All content is professionally edited in our signature artistic style. Each order includes one complimentary full revision to address minor adjustments such as color correction, cropping, and sky replacement. We also offer up to three additional images at no extra cost if they were captured during the initial shoot.
Further changes or additional images beyond the included revisions and free images are subject to additional charges. Each additional image is £5. A complete reshoot will be considered a new booking with standard fees. Minor revisits requiring additional content will be charged between £10 and £50. The final digital content will be delivered within 7 days of the appointment.
2. Payment
Estate Agents:
Invoices are issued on the 23rd of each month and are due within 14 days. Payments can be made via bank transfer (details on the invoice), credit/debit card through the provided payment link, or by phone for amounts under £2,000. All payments are final.
New Clients, Homeowners & Individuals:
Full payment is required at the time of booking to secure your appointment. Payment can be made online via the invoice link or by calling 01202 030939. If full payment is not received within 48 hours, your appointment may be released. In some cases, a £50 non-refundable deposit may be accepted, with the remaining balance due on the day of the appointment. Final products will not be delivered until full payment has been received. All payments are final.
These payment terms apply to all clients unless a different arrangement has been agreed upon in writing.
3. Late Payments, Refunds & Cancellations
Late Payments:
A £25 late payment fee will be applied to invoices that are 7 days overdue. An additional £50 fee will be applied if the invoice is 30 days overdue. If payment is not received within 60 days, we reserve the right to suspend future services and initiate legal proceedings to recover the balance, including any associated court and legal fees.
Refunds:
Refunds are handled on a case-by-case basis. To request a refund, please submit a written request via email to hello@propertyphotographygroup.com within 14 days of order completion. If part of an order is cancelled, the payment difference can be refunded or alternatively, you have the option to add credit to your account for future use. Please note that once you opt for account credit, it is non-refundable after the initial 14-day period. However, you can use the credit on your account for future services whenever you like, without any time limit.
Refunds will not be issued for issues related to weather conditions, dissatisfaction with the final product (provided it aligns with our portfolio standards), or if an alternative solution has already been provided (e.g., a re-edit or a second visit). Approved refunds will be processed within 30 days.
Cancellations (Estate Agents):
Appointments can be rescheduled or canceled at no charge up to the day before the appointment. Cancellations or rescheduling on the day of the appointment will incur a £25 fee. If we are unable to complete the job upon arrival, the full amount will be charged, and any future bookings will be considered new appointments.
Cancellations (New Clients, Homeowners & Individuals):
Cancellations made before the day of the appointment will receive a refund, minus a £50 non-refundable deposit. Rescheduling before the appointment day is free of charge. Cancellations or rescheduling on the day of the appointment will result in forfeiture of the full amount, and a £25 fee will be charged to reschedule.
Weather-Related Cancellations:
We generally proceed with all appointments regardless of weather. Clients can reschedule a weather-affected appointment at no cost, but payment for the appointment is still required. Our cancellation and rescheduling policy remains in place.
4. Travel
Travel within Dorset is included with every order.
A travel fee of 45p per mile applies to properties located outside of Dorset, which will be quoted in advance and included in the booking price. Any accommodation costs will also be billed in advance.
5. Copyright
Property Photography Group retains all copyrights, intellectual property, and ownership of all content produced. Ownership rights are not transferred to the client.
6. Usage
The fee for our services includes a license that grants you specific usage rights. While this license authorises you to use the content, it does not transfer ownership or copyright. You are only permitted to use the content in the ways outlined in your license. Clients and third parties are prohibited from selling our content for profit or using it without written permission from Property Photography Group. Unauthorised use by a third party will be considered a breach of copyright and intellectual property. We reserve the right to revoke any licenses at any time without a refund.
Regular clients will find their full license terms in their existing contract, however a summary is outlined below.
New clients, homeowners, and third parties will need to purchase a separate license or enter contract, a summary is detailed below.
Estate Agents:
You are granted a non-exclusive, perpetual license to use the content for all commercial purposes related to your business as the direct advertiser or distributor. This includes online listings, print materials, and property promotions. This license does not extend to third-party use (Homeowners, editorial magazines, online blogs or other Estate Agents etc). Third parties must purchase a separate personal or commercial license, even if they contributed to the original payment. Our license is with you only.
Homeowners:
To use the content independently from your Estate Agent for personal purposes, a separate non-exclusive license must be purchased for a one-time fee of £50. This license grants personal usage rights and does not cover commercial use. This applies even if you contributed to the original payment.
Third Parties / Other Estate Agents:
Any commercial third party, including other estate agents, magazines, or blogs, wishing to use the content for commercial purposes must purchase a separate, non-exclusive commercial license. The fee for this license is calculated based on usage.
To request a license, please contact hello@propertyphotographygroup.com
7. Storage
Digital files (excluding virtual tours) are available for download via Dropbox or a provided link. For Estate Agents, orders are stored for up to 6 months. For New Clients, Homeowners & Individuals, orders are stored for 30 days. We cannot guarantee file availability after these periods. Virtual tours remain active for 3 months, with extensions available for an additional fee. We reserve the right to use content for promotional purposes.
Data Protection:
1. Introduction
Property Photography Group ("we," "us," or "our") is committed to protecting the privacy of your personal data. This privacy notice explains how we collect, use, and share your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What Personal Data We Collect
We may collect the following types of personal data:
Identity Data: Name, title, job title, company name.
Contact Data: Address, email address, telephone number.
Business Data: Information about your business, such as the type of property you manage or own.
Technical Data: IP address, browser type and version, operating system, referring website, pages viewed on our website.
Marketing Data: Preferences for receiving marketing communications from us.
Financial Data: Payment information.
Image Data: Photographs or visual content of properties.
Other Data: Any other data you provide to us.
3. How We Use Your Personal Data
We may use your personal data for the following purposes:
Providing Services: To provide you with the media services you have requested.
Communication: To communicate with you about your account, orders, or inquiries.
Marketing: To send you marketing communications about our services.
Legal Compliance: To comply with applicable laws and regulations.
Improving Services: To improve our website and services.
Business Operations: To manage our business operations, including accounting and administration.
4. Our Legal Basis for Processing Your Personal Data
Our legal basis for processing your personal data depends on the purpose of the processing. We may process your data based on:
Services: When processing is necessary for the performance of our services with you
Contract: When processing is necessary for the performance of a contract with you.
Consent: When you have given us your consent to process your data for a specific purpose (e.g., marketing). You have the right to withdraw your consent at any time.
Legal Obligation: When we are required to process your data to comply with a legal obligation.
Legitimate Interests: When we have a legitimate interest in processing your data (e.g., improving our services), and your interests and fundamental rights do not override our interests.
5. Sharing Your Personal Data
We may share your personal data with the following categories of third parties:
Service Providers: Companies that provide services to us, such as cloud storage, payment processing, and marketing platforms. We ensure these providers have appropriate data protection measures in place.
Legal Authorities: When required by law, we may disclose your data to legal authorities.
Business Partners: We may share your data with our business partners who offer services that may be of interest to you or business partners we work with directly that assist us in offering our services to you.
6. Data Retention
We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including any legal or regulatory requirements. We have a data retention policy that details specific retention periods for different types of data.
7. Your Rights
You have the following rights regarding your personal data:
Access: You can request access to your personal data.
Rectification: You can request that we correct any inaccurate or incomplete data.
Erasure: You can request that we delete your data under certain circumstances.
Restriction of Processing: You can request that we restrict the processing of your data under certain circumstances.
Data Portability: You can request to receive your data in a portable format.
Objection: You can object to the processing of your data under certain circumstances.
Withdrawal of Consent: You can withdraw your consent at any time.
8. Contact Us
If you have any questions about this privacy notice or how we process your personal data, please contact us
9. Changes to this Privacy Notice
We may update this privacy notice from time to time.
